Meet Your Sole Mate

Real shoes. Real people. Packed with care.

Your parcel wasn’t packed by a faceless warehouse. It was picked, checked and packed by a real person from Elevate Your Sole — someone who cares that the right shoes arrive in the right box, looking just as they should. Find the name on your postcard and meet the Sole Mate behind your order.

Hal

Meet the Boss

Hal

Chief Shoe Troublemaker

Hal started Elevate Your Sole back in 2013 with a simple idea: shoes should feel good, look good, and be sold by people who genuinely care. These days, he’s usually found juggling shops, stock, websites and big ideas — normally with a coffee nearby and several tabs open.

How Your Order is Packed

1

Picked

We find your shoes from our stock and make sure we've got the right style and size.

2

Checked

We check the shoes and box before they leave us, so everything is ready for its next adventure.

3

Packed

We pack your order with care and send it on its way to you.

Meet the Llandudno Team

Debbie

Debbie

Store Manager

Debbie is our Llandudno store manager and one of the friendly faces keeping everything running smoothly day to day. She knows our brands inside out and is brilliant at helping customers feel at ease, find the right fit, and choose shoes they’ll actually enjoy wearing.

Favourite shoe pick: A comfy everyday style with a little bit of polish.
Footwear superpower: Spotting the right fit without making anyone feel rushed.
Gareth

Gareth

Stock Control

While you're browsing our shelves, I’m the guy behind the scenes making sure your favourite styles and sizes are always ready and waiting. I keep our inventory organized and moving smoothly so that the perfect pair is never out of stock when you need it. Let’s get you stepping out in style!

Favourite shoe pick: Kick Backs—you can't beat them for classic, reliable everyday comfort.
Footwear superpower: Inventory Telepathy. I can tell you exactly how many pairs we have left in stock without even looking at the computer.

Meet the Chester Team

Michelle

Michelle

Sales Advisor

Michelle is fun, friendly and loves everything disco — especially if there’s a bit of glitter involved. She takes real pride in packing your order carefully, making sure your shoes arrive in the best possible condition and ready to enjoy.

Favourite shoe pick: Anything with a bit of sparkle
Footwear superpower: Bringing disco-level attention to detail — careful packing, tidy finishing touches and a little extra shine in every parcel.
Eshita

Eshita

Sales Advisor

Eshita helps get your order from our shelves to your doorstep, making sure the little details feel just right along the way. Outside of work, she’s studying for her MSc in Biotechnology, creating content, and usually juggling ten things at once.

Favourite shoe pick: Stilettos
Footwear superpower: Detail spotting — making sure every parcel feels carefully checked, neatly packed and ready to make someone smile.
Emily

Emily

Sales Advisor

Emily enjoys making real connections with customers, and packing your orders with care and efficiency. She's done lots of promotional work for the store as well as help run the social media page. Outside of work, Emily is a trained actor and loves to perform in theatre shows.

Favourite shoe pick: High tops
Footwear superpower: She knows all the shoe colour codes off by heart, and can always tell exactly what colour a shoe is without even opening the box

Not quite sure they're the perfect fit?

Good shoes should feel right. If you need help with sizing, fit, returns or alternatives, just get in touch and one of the team will be happy to help.

Get help with my order